IMPORTANT NOTICE

The Discovery Centre will be closing at 1:00pm on Tuesday 19th November for planned cleaning and maintenance. The centre will reopen at 9:30am on Wednesday 20th November | Woodland walk will also be closed from 19th November until 24th November for scheduled maintenance work | Unfortunately, due to unforeseen circumstances the Safari Roadtrain is currently out of action – hopefully this is a temporary issue and we’ll keep everyone posted when it is up and running!

Admission Prices Inc. Donation Exc. Donation
Adult £14.95 £13.55
Children (3-15 Years) £10.95 £9.95
Under 3's FREE FREE
Senior Citizen (65 Years+) £12.95 £11.75
Registered Disabled    
Child / Adult / Carer £7.45 £6.75

Opening times

We are open until

4PMtoday

Find us

Sat Nav: White's Lane, Kessingland, Suffolk, NR33 7TF

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Facilities

Facilities available at the zoo:

 

Wheelchair Loan

We are pleased to offer visitors the free use of a manual wheelchair.  All we ask is for credit or debit card details to be left as security during the period of the loan.  These are returned to you after the loan period.

On your arrival at the zoo, a member of the admissions team will spend a few minutes briefing you on the handling and controls of the wheelchair. You will then be asked to sign a disclaimer. These are in limited supply so are offered on a first come, first served basis.

Please telephone the zoo on 01502 740291 prior to your visit to ensure that they are available. Credit or debit card details will need to be left as security during the period of the hire. These are returned to you after the hire period.

 

Stroller / Pushchair Hire

Small children love the zoo, but it can be a long walk for their little legs! We provide a range of single and double strollers for hire at the main entrance.
Strollers are available for children age 1-6 years.

Hire Prices (Per Day)
  • Single stroller: £8
  • Double stroller: £11

Please telephone the zoo on 01502 740291 prior to your visit to ensure that they are available. Credit or debit card details will need to be left as security during the period of the hire. These are returned to you after the hire period.

 

Mobility Scooters

We are pleased to offer disabled visitors the opportunity to hire a mobility scooter.

Hire Price: £10 (Per Day)

All we ask is for credit or debit card details to be left as security during the period of the hire.  These are returned to you after the loan period.

On your arrival at the zoo, a member of the admissions team will spend a few minutes briefing you on the handling and controls of the mobility scooter. You will then be asked to sign a disclaimer

These are in limited supply so are offered on a first come, first served basis.

Please telephone the zoo on 01502 740291 prior to your visit to ensure that they are available. Credit or debit card details will need to be left as security during the period of the hire.  These are returned to you after the hire period.

 

Visitor Lockers

Standard sized lockers for personal belongings and bags are located near the Wild Zone and toilet facilities.

A £1 charge applies for a single use. Visit Guest Information at the zoo for more details.

 

Baby Changing Facilities

Baby changing facilities can be found adjacent to the Wild Zone indoor play area. Baby bottle and food heating is available at restaurants and snack shacks.

 

Disabled Toilets & Changing Facilities

Toilet facilities are provided adjacent to the ‘The Wild Zone!’ indoor play area and near the Aardvark enclosure. These are clearly marked on the map given out on entry. All have independent disabled toilet facilities, which in some cases also have dual use for baby change facilities.

Africa Alive are now providing a facility with a hoist and bench as a temporary solution until we are able to provide a full Changing Places facility making us more accessible to those who need these pieces of equipment to have their toileting needs met. Whilst far from ideal, this is a shared facility with those who also need first aid treatment. Priority will be for the person in the room at the time. Any guests who may require access to this during their visit we ask to make this known to a member of staff on arrival who will provide them with the access code and details for the First Aid Room. To use this facility please ensure you have with you an appropriate sling.

 

First Aid

Lots of our team members are first aid trained and are able to respond rapidly to first aid calls. We have a designated first aid room fully equipped to deal with slips, trips and scrapes! We also have a defibrillator centrally located on site.

 

Wi-Fi

We offer free public Wi-Fi to our guests. Following a quick search on your mobile device and after entering a few registration details you should be able to surf the internet and browse/post to popular social networks.

 

Smoking Areas

While all across the zoo is now a smoke free zone, we do have designated smoking areas for our smoking guests. These are clearly labelled on maps but please do ask any member of the team to point you in the nearest direction if you can’t find your nearest smoking area

 

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