We endeavour to create an environment free from barriers and obstacles and ensure that our facilities and services are accessible to all.
Africa Alive! extends to approximately 100 acres of parkland and is considered reasonably wheelchair and pushchair friendly. Wheelchair access is available to the Explorers Food Hall, Limpopo Station Restaurant, Gift Shop and all exhibits. The lower end of the zoo is, by its nature set in marshland and whilst there are paths these are erratic in levels. Assistance is advised in this area. There is a gradient to the zoo.
Path surfaces are either tarmac or crushed and rolled stone. This includes, but not limited to, the approaches and access to the Meerkat and Otter enclosure, Lemur Encounters, Kingdom of the Lion and Limpopo Restaurant
Access to some display areas and animal enclosures is across grass. This includes, but not limited to, access to the Arena and approaches to some picnic areas
There is plenty of seating around the site
Viewing areas are designed with wheelchair users in mind allowing low level access and visibility wherever possible whilst retaining a minimum safety barrier
Ramp access is available to the raised viewing area at the Kingdom of the Lion
Wheelchair access is available for our Meet the Meerkats experience
We regret the Safari Roadtrain is not adapted for wheelchair use however our staff will assist visitors where possible to board and disembark from the train
We have specific parking spaces allocated within the free car park dedicated to visitors with a disabled parking permit. Cars parked must display the card provided by local authorities under the government Blue Badge Parking Scheme
We are pleased to offer visitors the free use of a manual wheelchair. All we ask is for credit or debit card details to be left as security during the period of the loan. These are returned to you after the loan period.
On your arrival at the zoo, a member of the zoo’s admissions team will spend a few minutes briefing you on the handling and controls of the wheelchair. You will then be asked to sign a disclaimer. These are in limited supply so are offered on a first come, first served basis.
We regret we are unable to allow access for dogs within the zoo. This includes all assistance dogs
We are able to offer a secure environment for assistance dogs to be left in an office environment for the duration of your visit. This is not a kennelling facility and dogs will be provided with water only. Please confirm in advance on 01502 740291
To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must wear their respective identifying jackets and their Environmental Health and Identification Cards must be carried and shown if required
The wearing of identifying jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. If you have any queries regarding this policy please contact Assistance Dogs (UK)
We do not allow dogs to be left in cars unless accompanied by a responsible adult, even with ventilation and water, on our site because we cannot guarantee that sufficient shade will be available. This applies at any time of year and weather conditions.
Anyone found leaving dogs in their car will asked to leave the zoo. We take this very seriously and take our guidance from the RSPCA – http://www.rspca.org.uk/adviceandwelfare/pets/dogs/health/dogsinhotcars
Our Guest Information staff will be very happy to help you in any way they can, so please ask them on arrival for any required assistance
A portable hearing loop is available. Please ask a member of staff for assistance
At present our literature is only available as standard printed leaflets. If you would like an A3 photocopied version ask any member of staff or telephone 01502 740291
Reduced Admission for Disabled Guests
Africa Alive! offers discounted entry for any guests who are registered disabled
Any guest requesting a disabled ticket will be asked to provide documentation to validate their need for the disabled discount. This could be in the form of a blue badge, staff must have access to the part of the badge with the photograph on, a letter from a recognised authority or a bank statement confirming the customer is in receipt of DLA or PIP. Once validation has been received the ticket will be processed in the normal manner
If the guest requests the need for a carer, as long as the above criteria has been met, a discounted carer ticket can be purchased alongside a disabled persons ticket. Only 1 carer ticket may be purchased per disabled ticket
Annual / 2 Year Pass for Disabled Guests and their Carers
Any guest wishing to purchase an annual / 2 year pass will be asked to provide documentation to validate their need for the disabled rate. This could be in the form of a blue badge, staff must have access to the part of the badge with the photograph on, a letter from a recognised authority or a bank statement confirming the customer is in receipt of DLA or PIP. Once validation has been received the annual / 2 year pass will be processed
A carer annual / 2 year pass can be purchased alongside a annual / 2 year pass for the disabled guest, the carer will need to be named and photographed. All annual / 2 year passes must be brought with them on a visit or normal admission will be charged
Toilet & Changing Facilities
Toilet facilities are provided adjacent to the ‘The Wild Zone!’ indoor play area and near the Aardvark enclosure. These are clearly marked on the map given out on entry. All have independent disabled toilet facilities which in some cases also have dual use for baby change facilities
Africa Alive are now providing a facility with a hoist and bench as a temporary solution until we are able to provide a full Changing Places facility making us more accessible to those who need these pieces of equipment to have their toileting needs met. Whilst far from ideal, this is a shared facility with those who also need first aid treatment. Priority will be for the person in the room at the time.
Any guests who may require access to this during their visit we ask to make this known to a member of staff on arrival who will provide them with the access code and details for the First Aid Room.
To use this facility please ensure you have with you an appropriate sling.
Food at the Zoo
The restaurants offer an extensive and varied choice of food. However, if you have specific special dietary needs we would be delighted to try and meet them. Please telephone the zoo on 01502 740291 prior to your visit to discuss your requirements
Special Educational Needs
We can provide a memorable experience for special educational needs groups. In the Discovery Centre, which is conveniently situated in the centre of the zoo, experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. Please telephone 01502 740291 for further details
Mobility Scooter Hire
We are pleased to offer disabled visitors the opportunity to hire a mobility scooter. Hire Price: £10 (Per day). All we ask is for credit or debit card details to be left as security during the period of the hire. For your peace of mind and security, credit/debit card details are returned to you after the loan period. On your arrival at the zoo, a member of the zoo’s admissions team will spend a few minutes briefing you on the handling and controls of the mobility scooter. You will then be asked to sign a disclaimer. These are in limited supply so are offered on a first come, first served basis